WhatsApp Business News

One-to-one customer relationship online is now (really) possible.

Written by Jerome Amoudruz | Sep 22, 2025 10:01:01 PM



For years, we dreamed of speaking to every customer as a unique individual.
But it was too complex, too expensive — so we settled for “one message fits all.”


Today, AI makes that dream both accessible and effective.

What AI changes:

  • Instant, personalized, and relevant responses
  • Contextualized conversations: profile, history, language, intent
  • Continuous relationships without overloading your support teams
  • An experience that feels human — but is 100% automated and frictionless



    Why This Is a Strategic Shift


    Because your customers want:
  • Clear answers — right here, right now. No more endless phone queues.
  • A seamless exchange, with no forms or delays.
  • A conversation that adapts to them


    And because you gain:
  • Time
  • Higher customer satisfaction
  • More conversions


    WhatsApp = the right channel
  • Already used by your customers (5.4 million in Switzerland)
  • Mobile, personal, direct
  • High-performance: 90%+ open rate, 40%+ reply rate
  • Perfectly compatible with conversational AI
  • GDPR / LPD compliant
 
It’s the everyday customer interface — and it’s getting smarter.

Sandra activates your WhatsApp conversational agent. How?
  1. We connect your content (website, FAQ, product pages…)
  2. We design your use cases (sales, service, support)
  3. We train an AI agent that speaks your brand’s voice
  4. You engage at scale — without losing quality

And also: Swiss hosting
GDPR + LPD compliance
📩 Hello@sandra.ch