Terms of Use of the Sandra Platform

Effective date: January 2025
Operator: BRSL Group, Rue de Carouge 24, 1205 Geneva, Switzerland
Contact: legal@sandra.ch
Data Protection Officer (DPO): Jérôme Amoudruz

1. Purpose of the Document

This document constitutes a contract between you (the Client Company) and BRSL Group (“Sandra”, “we”), regarding the use of our conversational platform Sandra. By accessing our interface, registering, or using our services, you fully accept these terms.

2. Changes to the Terms

We may update these terms at any time. Any significant changes will be notified by email, on our platform, or through any other reasonable means. By continuing to use the service after being notified, you agree to the changes.

3. Data Protection

Sandra places great importance on data protection. Our privacy policy details the collection, use, storage, and deletion of data. Please refer to our Privacy Statement for more information.

4. Access and Registration

To access Sandra, the Client Company must:

Have an active contract or subscription,
Provide accurate and up-to-date information,
Keep its access credentials confidential,
Immediately inform Sandra of any unauthorized use.

5. Usage Restrictions

Sandra must not be used to:

Transmit illegal, offensive, or rights-infringing content,
Host services prohibited by Swiss or European law,
Commit fraud, impersonate others, or bypass WhatsApp rules,
Misuse Sandra’s features for unintended purposes.

Sandra reserves the right to suspend or terminate an account in case of non-compliance.

6. Provided Services

Sandra provides the Client Company with:

A conversational platform via WhatsApp,
Contact and scenario management tools,
Automation, AI, and CRM integration features,
Performance statistics.

Some features may be limited depending on the selected subscription plan and the specific terms of the agreement between the Client Company and Sandra.

7. Payment and Commercial Terms

Commercial terms (pricing, payment, contract duration, renewal conditions) are defined in the specific terms or order form binding the Client Company to Sandra.

Unless otherwise stated, all amounts are exclusive of tax. Failure to pay will result in suspension or termination of services.

8. Responsibilities

Sandra provides a secure and regulation-compliant technical environment.
The Client Company is responsible for the content it distributes via Sandra.
Sandra does not guarantee business results or uninterrupted access to the service.

In no event shall Sandra be held liable for indirect losses, special damages, or loss of revenue resulting from the use of the service.

9. Intellectual Property

The Sandra technology (code, interfaces, infrastructure, base scenarios) remains the exclusive property of BRSL Group. No license is transferred to the Client Company unless otherwise stated in writing.

The Client Company retains ownership of the content it integrates into the platform.

10. Termination

The contract may be terminated by either party in accordance with the notice period indicated in the commercial terms. In the event of serious breach, Sandra may immediately terminate access.

In case of early termination by the Client Company, amounts due remain payable until the end of the contractual period.

11. Governing Law and Jurisdiction

These terms are governed by Swiss law. Any dispute regarding their interpretation or execution shall fall under the exclusive jurisdiction of the courts of Geneva.

12. Contact

For any inquiries:

Sandra / BRSL Group
Rue de Carouge 24, 1205 Geneva, Switzerland
📧 legal@sandra.ch